HOOP-ACTION® PRODUCT LIMITED WARRANTY

Limited Warranty Overview

EQ20/20, LLC ("EQ2020") provides this Limited Warranty for the HOOP-ACTION® basketball training product and the covered EQ2020-supplied hardware identified below. The warranty applies to defects in materials or workmanship arising under normal indoor use and in accordance with the published product instructions. This is a limited warranty, not an extended service plan or a guarantee against ordinary wear or damage from misuse.

This Limited Warranty applies to the original retail purchaser from EQ2020 or an authorized seller, or the original recipient of a documented gift, and is not transferable to subsequent owners. It applies to eligible products originally purchased in the United States, including purchases made at EQ2020 events. Other rights may apply under applicable law.

Warranty Period and Covered Components

The Limited Warranty period is ninety (90) days beginning on the original delivery date shown by the carrier or, if tracking is unavailable, the date the purchaser receives the product. Covered manufacturing defects may involve the HOOP-ACTION main unit, housing and tray, distractor assemblies, moving components, LED strips, internal electronic components, and Bluetooth hardware.

The same ninety (90)-day period applies to EQ2020-supplied hardware included in the Mandatory Accessory Kit and to the HOOP-ACTION Adapter purchased from EQ2020. Normal depletion of consumable batteries is not a defect; however, a manufacturing defect in an EQ2020-supplied battery is not excluded solely because a battery is involved.

Only defects or malfunctions first discovered during the applicable warranty period are covered. Customers must report a potential defect within a reasonable time after discovery and use and maintain the product according to the published instructions.

How to Obtain Warranty Service

1. Contact EQ2020 at support@eq2020.com before shipping anything. Provide the order number or other proof of original purchase, the product serial number if available, a description of the problem, and photographs or a short video if reasonably available.

2. EQ2020 may ask reasonable troubleshooting questions to determine whether the issue can be resolved without shipment. EQ2020 will then decide whether a return for inspection is needed.

3. If a return is authorized, EQ2020 will provide written instructions, the designated return-shipping location, and any return authorization reference. The customer must use UPS or FedEx, package the product securely, and include the requested information. Do not ship anything without authorization. After shipping an authorized return, please email the UPS or FedEx tracking number to support@eq2020.com so EQ2020 can anticipate delivery.

4. EQ2020 must receive and inspect the returned product before determining whether to repair, replace, or refund it, except where applicable law requires otherwise. A reported issue alone does not establish a covered manufacturing defect.

Remedies: Inspection, Repair, Replacement, or Refund

When EQ2020 confirms a covered defect, it will first evaluate whether a reasonable repair can restore the product to proper working condition. EQ2020 may repair the product using available new or previously used parts that have been inspected and tested.

If repair is not practical or cannot be completed within a reasonable time, EQ2020 may provide a replacement unit of the same model or one with substantially comparable functionality. Replacements are not guaranteed to be new. They may be previously used, repaired, or reconditioned, but must pass EQ2020’s functional checks and be in reasonably comparable condition.

If EQ2020 cannot reasonably provide an appropriate repair or replacement, it may issue the applicable refund for the affected returned product or purchased system or bundle, subject to applicable law. EQ2020 will explain the refund amount and return requirements before processing the remedy.

When a product is replaced or refunded, the returned item becomes EQ2020’s property and the replacement becomes the customer’s property, subject to applicable law. A repaired or replacement item will be covered for the remainder of the original warranty period or thirty (30) days from its return or delivery, whichever is longer, unless applicable law requires a longer period.

Warranty Shipping and Service Charges

For an authorized warranty return, the customer is responsible for paying shipping charges to send the product to EQ2020’s designated service location using UPS or FedEx. EQ2020 does not automatically reimburse inbound shipping charges, including when a covered defect is confirmed, except where required by applicable law.

If EQ2020 confirms a defect covered by this Limited Warranty and repairs or replaces the product, EQ2020 will pay standard ground shipping within the United States to send the repaired or replacement product to the customer. Expedited shipping is not included unless EQ2020 separately agrees in writing.

EQ2020 does not charge the customer for its own labor to correct a confirmed covered manufacturing defect. EQ2020 is not responsible for unauthorized third-party inspection, service, installation, or labor charges. If no covered defect is found, EQ2020 will notify the customer; the customer is responsible for applicable return-shipping expenses, and EQ2020 will seek approval before performing any paid, non-warranty work. A warranty inspection that finds no covered defect does not by itself entitle the customer to a refund. Rights provided by applicable law remain unaffected.

Damage Reported at Delivery

If a product arrives visibly damaged, contact EQ2020 promptly, preferably within seven (7) calendar days after delivery. Retain original packaging when possible and provide photographs of the product and packaging along with order details. Date-stamped images may assist the review but are not required when other reasonable evidence is available. EQ2020 will review the report and coordinate an appropriate response under the sales agreement and applicable law. The seven-day request does not eliminate rights that cannot lawfully be restricted; special remedies or shipping obligations may apply to goods damaged upon delivery.

Exclusions and Limitations — What Is Not Covered

• Normal wear and tear, aging, cosmetic deterioration that does not impair function, or expected loss of battery capacity during ordinary use.

• Damage caused by accidents, drops, collisions, abuse, negligence, improper installation, storage, maintenance, relocation, or use contrary to the HOOP-ACTION instructions.

• Damage caused by outdoor use or exposure to rain, liquid, moisture, flooding, excessive heat or cold, fire, lightning, wind, or other external conditions beyond the product’s intended indoor operation.

• Damage caused by unsuitable power sources, improper charging, incompatible accessories, foreign objects, or an unauthorized alteration or repair, to the extent that act caused the claimed damage. A third-party part or repair does not automatically void unrelated coverage.

• Third-party software, mobile phones, wireless networks, and connectivity conditions beyond EQ2020’s control. EQ2020 does not guarantee uninterrupted or error-free operation; confirmed manufacturing defects in HOOP-ACTION’s Bluetooth hardware remain eligible for coverage.

• Products lacking reasonable proof of purchase or altered identifying marks that prevent verification; products reasonably determined to be counterfeit or stolen; and products not sold by EQ2020 or an authorized seller, to the extent permitted by law.

Availability of Individual Replacement Parts

EQ2020 does not guarantee that separate electronic components, LED strips, motors, housing pieces, or other internal parts will be available for sale or individually replaceable by customers. Component availability may depend on suppliers and international sourcing. These limitations do not eliminate the repair, replacement, or refund remedies provided for a confirmed covered defect.

Product Safety and Customer Responsibilities

Inspect the unit regularly for damage, loose components, frayed wiring, or unusual behavior. Stop using equipment that appears unsafe and contact EQ2020. Customers should not open, modify, or attempt repairs to electrical or moving assemblies when doing so creates a risk of injury or damage. Damage caused by unsafe repair or modification may be excluded from coverage; unrelated warranty rights are not automatically invalidated.

Limitations of Liability and Applicable Rights

To the fullest extent permitted by applicable law, EQ2020 is not liable under this Limited Warranty for incidental or consequential economic losses such as lost training time, substitute equipment, lost revenue, or lost business opportunity. This limitation does not exclude remedies or liabilities that applicable law prohibits limiting, including applicable claims for personal injury.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Limited Warranty does not disclaim implied warranties or other rights that may not lawfully be disclaimed. The remedies and limitations set out above remain subject to applicable law. If a provision is found unenforceable, the remainder continues to apply to the extent permitted by law.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Contact and Effective Application

Warranty contact: EQ20/20, LLC  | Email: support@eq2020.com

Warranty correspondence mailing address (NOT A PRODUCT RETURN ADDRESS):
EQ20/20, LLC
3431 Rayford Rd
Spring, TX 77386

This address is for warranty correspondence only. Do not ship products or accessories here. Contact support@eq2020.com first. If a return is authorized, EQ2020 will provide the designated shipping address and instructions in writing.

Effective for eligible purchases made on or after: October 15, 2026.

This revised Limited Warranty does not retroactively reduce rights under any earlier written warranty applicable to a prior purchase. Non-defect returns, changes of mind, and voluntary exchanges are governed separately by EQ2020’s Return & Exchange Policy, subject to applicable law.