Shipping policy
EQ2020 Shipping Policy
HOOP-ACTION® products and eligible accessories
1. Shipping Your HOOP-ACTION® Product
EQ20/20, LLC ("EQ2020") currently offers standard online shipping to eligible delivery addresses in the contiguous forty-eight (48) United States. Alaska, Hawaii, U.S. territories, Canada, and other international destinations are not included in standard checkout shipping. Available shipping methods and charges will be displayed before purchase. A HOOP-ACTION® unit, its Mandatory Accessory Kit, and other purchased accessories may be shipped in separate packages.
EQ2020 will process and ship orders within the shipping timeframe communicated for the order. If shipment is delayed beyond a promised or legally required timeframe, EQ2020 will provide any required notice and cancellation or refund options under applicable law. Carrier transit and delivery dates are estimates unless expressly guaranteed by EQ2020.
Customers are responsible for supplying a complete and accurate delivery address and contact information. When merchandise is returned because of an incorrect or incomplete address supplied by the customer, reasonable additional return and reshipment charges may apply. Customers are not responsible for address errors caused by EQ2020 or the carrier.
Inspect your shipment promptly upon arrival. Report visible packaging damage, missing items, an incorrect product, or other delivery concerns to support@eq2020.com within seven (7) calendar days when reasonably possible. Retain the packaging and provide photographs, order details, and tracking information when available. This requested reporting period does not limit rights provided by applicable law.
2. How Do I Check the Status of My Order?
After an order ships, EQ2020 or the shipping carrier will ordinarily send a shipping notification with tracking details when available. Tracking updates may take up to forty-eight (48) hours to appear after a label is created or the parcel is handed to the carrier. Orders shipped in multiple packages may have separate tracking numbers.
Use the tracking link to monitor delivery. If tracking appears incorrect, the package is delayed, or an order is marked delivered but cannot be located, you may first contact the carrier. If the matter is not resolved, email support@eq2020.com with your order number, name, contact information, and available tracking details. EQ2020 will review the shipment status and assist with an appropriate investigation or resolution, subject to the applicable sales terms and law.
Weather, carrier interruptions, and events outside EQ2020’s reasonable control may affect delivery estimates. Use of a third-party carrier does not eliminate responsibilities imposed on EQ2020 by applicable law.
3. Canceling Your Order Before Shipment
To request cancellation before an order ships, promptly contact support@eq2020.com with your order number. EQ2020 will confirm whether the order can still be canceled before shipment.
If EQ2020 approves a voluntary cancellation before shipment, it will refund the canceled payment to the original payment method, subject to applicable law and payment-provider requirements. No restocking fee or payment-processing cancellation deduction applies to an order canceled before shipment under this policy.
If EQ2020 cancels an order because it cannot fulfill it, or if applicable shipping-delay rules require a refund, EQ2020 will provide the required full and prompt refund. After shipment, the voluntary-return provisions apply instead, subject to applicable law. See the EQ2020 Return & Exchange Policy for complete cancellation and refund conditions.
4. International Orders and Products Taken Outside the United States
EQ2020 does not routinely accept online orders for delivery outside the contiguous forty-eight (48) United States. Requests for exceptional delivery destinations must be discussed with support@eq2020.com before ordering and require EQ2020’s prior written agreement covering shipping charges, import documentation, customs duties, taxes, and any special return or warranty arrangements.
International players, coaches, and other visitors may purchase a HOOP-ACTION® product for delivery to an eligible address in the contiguous United States and later arrange to take it outside the country at their own expense. The purchaser is responsible for complying with applicable transport, customs, duty, and tax requirements for any subsequent international movement of the product.
EQ2020 does not promise overseas delivery, on-site international repair service, or shipment of warranty replacements abroad. If a product purchased for U.S. delivery is later taken outside the United States, any claim remains subject to the applicable Product Limited Warranty and applicable law. EQ2020 may require an authorized return to a designated U.S. service location under the warranty’s shipping terms. Taking a product abroad does not, by itself, eliminate rights that cannot lawfully be excluded.
Effective for orders placed on or after October 15, 2026. Previously applicable purchase rights and mandatory legal rights remain unchanged.